What is BYC’s returns policy?

Posted 25th May 2013

BYC Returns Policy Class Cards & Packages:

All BYC class cards are non refundable, non freezable and non transferable.
We will of course hold class cards for pregnancy and/or medical reasons. For medical/injury class card hold we require a doctor, physio, chiropractors (or whoever you are seeing in regards to the issue) note, attaining to the issue and that it has been keeping you from your yoga, emailed to us at studio@bychotyoga.co.uk.

BYC Returns Policy for Workshops:

All BYC Workshops are non refundable, non freezable & non transferable.

We do not offer refunds on workshops. However, if you need to cancel out of the workshop and do so any time prior to 24hrs before the event, please email the studio at studio@bychotyoga.co.uk and the fee will be credited to your BYC account. If you late cancel under 24hrs prior to class you will be charged in full.

If you have booked a package and need to cancel one or more of your Workshops, you will be charged full price for the Workshops you attend. The remaining amount will then be credit to your BYC account.

BYC Returns Policy for Yoga Clothes and Apparel:

Your legal rights: When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

Our policy: In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please return the item, unused/unworn in its original packaging, to us with the original receipt, which will be emailed to you at time of purchase, within 14 days and we will offer you an exchange or BYC credit for the full amount minus the £5 posting and packaging fee that is included in the price if you have purchased your goods online.

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